Apply HighFi Internet

FQAs (Frequently Asked Questions)

FAQ

Welcome To HighFi FAQs Page!

Here, you’ll find answers to the most common questions about our internet services, including details about our plans, installation process, billing, and technical support.

Whether you’re a new customer or an existing one, we’re here to help you with all your inquiries and ensure you have the best possible experience with HighFi. If you need further assistance, feel free to contact our support team.

Talk To Us

General FAQs to HighFi Packages

Package availability is subject to your location. Kindly contact us for more details.

Yes. All package subscribed will come with unlimited data.

Kindly get your JMB/MC management to contact us and we will take into account in our coverage expansion.

Yes. You may still apply with us.

Once we receive your application, installation will be scheduled up to 2 working days.

Standard installation will be completed in approximately 1-2 hours.

Yes. However, if you are unavailable to present yourself during the installation, you may designate a person with a minimum age of eighteen (18) and above to be present on your behalf.

If you're experiencing internet issues, a simple restart of your modem might resolve the problem. We've created a step-by-step video guide to help you through this process.You can access the following video for tutorial:
Re-configure Modem XX230V
Re-configure Modem XC220
If you need further assistance, our support team is available to guide you through the steps via WhatsApp.
  • Check whether you have made the bill payment.
  • If you have made the payment, it will take 30 minutes to reflect in our system. Please contact our customer service (019-719 9799) for urgent updates regarding your account.

HighFi Everywhere (HFE) Migration FAQs

Thinking of switching to the HighFi Everywhere Internet Plan?
Here are some frequently asked questions to help address your concerns.
If you need further clarification, feel free to contact our customer support specialists, we’re here to help!

Installation is free of charge for both new HFE users and existing HighFi customers.

Yes! You’re eligible for a free migration to HFE.
If you’ve paid a deposit (e.g., for no-contract plans or as a foreign user), it will be refunded once you return the modem/router to HighFi HQ.

Yes, you can, but you’ll need to settle the charges for the free months you’ve received before proceeding with the migration.

You’ll need to pay off the remaining contract value, which is calculated based on the number of months left in your contract, before migrating to HFE.

Our standard termination or relocation terms will apply.
However, you may still be eligible to migrate to HFE, depending on your contract status. (See Q2–Q4 for reference.)

1