Delivering Fibre Internet at 90% Quality for a Seamless Experience
In today’s fast-paced digital world, having a reliable internet service is already become something essential to our life. At HighFi, we understand the importance of uninterrupted connectivity and aim to serve our customers with the highest standards of fibre broadband service.
We totally understand that some customers have raised their concerns about not receiving the full speed they subscribed for. As your best trusted internet service provider (ISP) in Malaysia, we want to be transparent and explain how our service works, what you can expect, and why sometimes speeds may vary.
Our Commitment to 90% Broadband Quality
HighFi takes pride in delivering high-quality fibre internet services while fully complying with the standards set by the Malaysian Communications and Multimedia Commission (MCMC). According to the MCMC regulations, all internet service providers (ISPs) in Malaysia are required to provide at least 90% of the subscribed broadband speed to consumers. This ensures that the service you receive is consistent and meets your expectations.
This regulation guarantees that if you subscribe to a 100Mbps internet plan, you should receive a minimum of 90Mbps, provided the network conditions allow it.
Why You Might Experience Lower Speeds
While HighFi is committed to offering you 90% of your subscribed speed, several factors can influence your actual internet speed. It’s essential to understand these factors to set realistic expectations about broadband performance.
1. Network Congestion During Peak Hours
During peak hours, when many users are online at the same time, internet speeds may fluctuate. This congestion occurs because the internet bandwidth is shared among multiple users. While our network infrastructure is designed to handle high traffic, peak-hour usage can occasionally slow down your connection.
2. Shared Bandwidth
It’s important to note that fibre broadband operates on a shared bandwidth model, which means that the connection is shared between multiple homes or businesses within a specific area. The more users connected to the network at the same time, the more the speed is distributed across these users, leading to slower speeds.
3. Device Limitations
If you’re using multiple devices (smartphones, laptops, smart TVs, etc.) simultaneously, this can also reduce the bandwidth available to each device. Running high-bandwidth activities like streaming HD videos, video conferencing, or downloading large files on several devices can slow down overall internet speed.
Speed Testing: Ensuring You Get What You Pay For
We strongly encourage our customers to test their internet speeds regularly to ensure they are receiving the level of service they expect. You can use speed-testing tools to check your current broadband speed.
If you’re looking for more detailed instructions, feel free to check out our comprehensive guide on “How to Accurately Test Your Internet Speed“. This guide walks you through each step of the process, ensuring that you get the most accurate results possible. Whether you’re troubleshooting slow connections or just curious about your internet performance, this resource will provide you with all the information you need to test your speed with confidence.
Tips for Maximizing Your Internet Speed
While congestion and peak-hour usage can affect your internet speed, there are a few things you can do to improve your overall experience.
Use Wired Connections
For important tasks like online meetings, streaming, or gaming, we recommend using a direct Ethernet connection to your router. Wired connections ensure more consistent speeds compared to Wi-Fi.
Reboot Your Router
Restarting your router can sometimes improve performance, especially if it’s been running for an extended period.
Upgrade Your Plan
If your household has many devices connected simultaneously or you regularly perform data-heavy tasks, consider upgrading your internet plan to accommodate the increased demand.
HighFi's Commitment to Transparency
We want to assure you that HighFi is not “cheating” our customers. Providing 100% of your subscribed speed at all times is not always feasible, especially during peak hours or when there is high network congestion. However, we are committed to delivering at least 90% of the subscribed speed, as per MCMC guidelines.
If you ever feel like your internet is consistently underperforming, we encourage you to contact our customer service team. We are here to help you troubleshoot and find solutions to improve your connection quality.
Why You Should Trust HighFi
We want to assure you that HighFi is not “cheating” our customers. Providing 100% of your subscribed speed at all times is not always feasible, especially during peak hours or when there is high network congestion. However, we are committed to delivering at least 90% of the subscribed speed, as per MCMC guidelines.
If you ever feel like your internet is consistently underperforming, we encourage you to contact our customer service team. We are here to help you troubleshoot and find solutions to improve your connection quality.
Compliance with MCMC Standards
- Our services adhere to the highest regulatory standards set by the MCMC, ensuring transparency and fairness.
Optimized Infrastructure
- HighFi continuously invests in improving our infrastructure to minimize network congestion and improve overall performance, even during peak hours.
Customer Support
- We are always here to address your concerns and provide you with solutions to optimize your internet experience.
We Are Your Reliable Fibre Broadband Partner!
We strive to deliver high-speed fibre broadband that meets the expectations of our customers. While there may be times when speed dips due to factors like congestion or shared bandwidth, rest assured that we are doing everything we can to ensure you get the most out of your service.
By following MCMC’s 90% broadband quality guidelines, HighFi remains committed to providing you with a transparent, reliable, and high-performing internet service that keeps you connected, even during the busiest times.
For any further questions or to learn more about optimizing your internet connection, don’t hesitate to reach out to us!
