This Fibre Internet Service made available by HIIFI (M) SDN. BHD. (Company No.: 1406319-P) subject to the terms and conditions provided herein. (known as “HighFi” for the purpose of this Terms & Conditions).
All terms and references used herein shall be the same as the General Terms and Conditions unless otherwise defined. You acknowledge that you have read and fully understood these Terms and Conditions. Your use of the products and/or services, upon activation, constitutes unconditional acceptance to be bound by these Terms and Conditions as may be amended from time to time by HighFi.
- Where application services are bundled with the Plan, HighFi reserves the sole and absolute right to cease, alter or suspend or substitute the application services bundled offerings at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by HighFi does not entitle the Customers to any claim or compensation against HighFi (in cash or in kind) for any and all loss or damage suffered or incurred by the Customers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
- HighFi shall not be responsible in any way in the event that the Customer’s subscription of the Plan was activated by a third party without his/her consent. HighFi shall not refund nor compensate the Customer in any manner whatsoever in such situations.
- HighFi reserves the rights at its absolute discretion without liability to vary, delete or add to any of these Terms and Conditions, including but not limited to any feature for the Plans, from time to time without prior notice to the Customer as it deems fit. Continued use of this Plan and/or service following any changes to these Terms and Conditions constitutes an acceptance to those changes (if any). Customer accepts to be responsible for regularly reviewing information on the Plan at https://www.highfi.com.my
1. General
1.1 Plan Options
The Fibre Internet Service comprises different plans that you may choose, the details of which are available herein (the “HighFi Everywhere Plan”). HighFi reserves the right to modify the HighFi Everywhere Plan from time to time as it deems fit.
1.2 Fibre Internet Service
1.2.1 Included Equipment
The Fibre Internet Service includes the following equipment (“HighFi’s Equipment”):
(a) A Broadband Termination Unit (“BTU”);
(b) A Wi-Fi Router (“CPE”), if required by you.
If your home is an apartment, the Access Line runs from the MDF Room to the BTU in your apartment.
If your home is a landed property, the Access Line runs from the nearest fibre junction box to the BTU in your home.
All components will be installed according to our Standard Installation as set out below.
1.3 Service Availability
1.3.1 Coverage Area
The Fibre Internet Service is only available in areas where HighFi has fibre internet coverage (“Designated Area”). You may check coverage availability under the HighFi Everywhere Plan at: https://www.highfi.com.my
Upon submission of your completed application, HighFi will contact you via WhatsApp or phone call within approximately three (3) business days from the date of submission for verification and to proceed with your application. The provision of the Fibre Internet Service remains at HighFi’s sole discretion.
1.4 Service Eligibility
1.4.1 You are not eligible for the Fibre Internet Service if:
(a) You have any outstanding payments with HighFi for other telecommunications services;
(b) You are blacklisted by any other fixed and/or mobile telecommunications provider;
(c) You fail the creditworthiness check (you hereby consent to HighFi conducting such a check); and/or
(d) HighFi has reasonable grounds to believe that you intend to use the Fibre Internet Service for illegal purposes.
1.5 Port Availability
The provision of the Fibre Internet Service is contingent on your address (“the Premises”) being within the Designated Area and having an available fibre port.
If your Premises is within the Designated Area but a port is unavailable or other issues arise (including but not limited to port exhaustion), HighFi reserves the right to provide you with an alternative internet service as an interim measure.
In such cases, HighFi shall not be held liable for any inability to provide assistance or the outcome of any assistance rendered.
2. HighFi Everywhere Plan
2.1 Plan Offering
HighFi currently offers one (1) HighFi Everywhere Plan, namely:
HighFi Everywhere 300Mbps
2.2 Service Experience
You understand that the Fibre Internet Service experience is provided on a best-effort basis and is subject to:
(a) Device compatibility; and
(b) Your geographical location.
2.3 Governing Terms
The HighFi Everywhere Plan is governed by the following documents, none of which take precedence over the other:
(a) HighFi’s Privacy Statement and Fair Usage Policy; and
(b) Any other relevant policies related to the Fibre Internet Service as may be published on HighFi’s website from time to time.
(Collectively referred to as the “Terms”).
By subscribing to any HighFi Everywhere Plan, you are deemed to have read, understood, and accepted all the Terms.
3. Fibre Internet Service Rules
3.1 Eligibility
(a) You must be eighteen (18) years of age or above to subscribe to the HighFi Everywhere Plan. By subscribing, you represent and confirm that you meet this age requirement and are of sound mind.
(b) If you are a company incorporated under the laws of Malaysia acquiring the Fibre Internet Service for a director and/or employee, these Terms apply to you. Continued use of the service by the end-user director or employee constitutes acceptance of these Terms and Conditions.
3.2 Accuracy of Information
You agree to:
(a) Ensure that all information and documents submitted to HighFi for the purpose of subscription are accurate, current, complete, and truthful; and
(b) Notify HighFi promptly in the event of any updates or changes to such information.
3.3 Document Submission
The following identification documents are required for verification during application, registration, and/or installation processes:
MyKad (for Malaysians); or
MyKAS / MyPR (for permanent residents); or
Passport with at least twenty-four (24) months validity.
You represent and warrant that all submitted documents are valid and accurate. HighFi reserves the right to verify, request further clarification, and rely on these documents for processing your subscription. All submitted documents may be retained by HighFi as record and are admissible as conclusive evidence in a court of law.
3.4 Right to Use the Fibre Internet Service
The Fibre Internet Service is provided for personal and household use only. You must not use the service for commercial gain. You are solely responsible for the use of the service and the related HighFi Equipment in accordance with applicable laws and these Terms and Conditions.
3.5 Transfer of Ownership
Transfer of ownership of any HighFi Everywhere Plan is not permitted.
3.6 Relocation of Fibre Internet Service
(a) Relocation is allowed only under the following conditions:
• Subscribers for more than six (6) months – Allowed; subject to a new 24-month contract.
• Subscribers for less than six (6) months – Relocation incurs a penalty and a new 24-month contract will apply.
(b) All relocations are subject to HighFi’s fibre coverage availability at the new premises.
(c) If HighFi cannot provide the service at the new location, it may terminate your service with notice, and you may be liable for early termination charges.
(d) If fibre is unavailable at the new address, HighFi may offer 5G Home WiFi as an interim solution.
(e) You must relocate all HighFi Equipment (including accessories) to the new premises. HighFi is not liable for any damage to the equipment during relocation.
(f) A RM200 Service Relocation Fee applies to every relocation request.
3.7 Internet Access Disclaimer
HighFi does not control or monitor the websites, content, or services accessed through the Fibre Internet Service and is not liable for any damage or loss resulting from such access.
If your device is infected by malicious software that causes cyberattacks (e.g., DDoS) affecting HighFi’s network, your service will be suspended immediately. If it is determined that you failed to take reasonable precautions (e.g., not installing updated antivirus software), you may be held liable for costs and expenses incurred by HighFi.
3.8 Prohibited Use
You shall not use the Fibre Internet Service to:
(a) Engage in any unlawful or criminal activity;
(b) Send unsolicited messages or content that is obscene, threatening, or offensive on moral, religious, racial, or political grounds;
(c) Spread viruses or compromise other systems;
(d) Infringe intellectual property rights of HighFi or third parties;
(e) Resell or sublet the service without HighFi’s written consent;
(f) Use the service in a way that negatively impacts other users or HighFi’s network efficiency or security.
3.9 HighFi Equipment
You agree to:
(a) Safeguard and properly maintain HighFi’s Equipment;
(b) Follow all instructions issued by HighFi regarding equipment usage;
(c) Be liable for repair costs if damage to equipment is due to your act or omission;
(d) Not hold HighFi liable for damage to your devices arising from fire, flood, lightning, or other incidents while using the equipment;
(e) Accept that HighFi may replace equipment with a different model or type at its discretion and is not obligated to provide the same model.
4. Installation of Fibre Internet Service
4.1 Installation Appointments
Your installation appointments will be confirmed during the application process. A WhatsApp message or phone call reminder will be sent to you a day before and on the day of installation to notify you about the scheduled Fibre Installation.
4.2 Rescheduling
(a) If you are unable to attend on the scheduled installation date or require a change, you must notify HighFi prior to the Installation Date to reschedule.
(b) Failure to provide notice or being unavailable at the Premises on the agreed Installation Date will result in the appointment being deemed cancelled. A rescheduling fee of RM200 will apply for setting a new installation date.
(c) All rescheduled installations must be completed within twenty-one (21) days from the original date. If not, the application shall be deemed terminated, and you will be liable to pay for any actual costs incurred by HighFi.
(d) HighFi shall not be held responsible for any further delays arising from your deferment.
4.3 Cancellation Prior to Installation
(a) If you cancel your subscription before an installation appointment is fixed, no termination or cancellation fee will be imposed.
(b) If cancellation occurs after the installation date has been scheduled, a cancellation charge of RM200 will apply.
4.4 Access to Home
By subscribing to the Fibre Internet Service, you consent to HighFi and/or its authorized agents accessing your Premises on the Installation Date (or any rescheduled date) for the purpose of installing and placing HighFi’s Equipment required to activate the Fibre Internet Service.
5. Installation Scope and Requirements
5.1 Standard Installation
HighFi will perform a Standard Installation at your Premises. If you require non-standard installation work (e.g., over-the-ceiling routing, underground ducts, concealed wiring, or similar), you may request such work from the HighFi installer or appoint another party at your own discretion and cost.
You are solely responsible for any charges imposed for non-standard installation.
HighFi shall not be liable for any defects, damages, or losses arising from or contributed by the installer in relation to non-standard installation work requested by you.
5.2 What Standard Installation Includes
Standard Installation covers the following:
Up to 100 meters of fibre cable from the nearest Distribution Point (DP) to the BTU.
Up to 2 meters of RJ45 cable from the BTU to the CPE.
If additional fibre cable is required beyond the standard 100 meters:
You will be charged at a rate of RM50 for every additional 5 meters.
This one-time charge will be reflected in your Fibre Bill.
5.3 What Standard Installation Does Not Include
Standard Installation excludes:
Trenching or digging works
Non-direct cable routing
Underground, concealed, or over-the-roof cabling
Any of the above works must be arranged and paid for directly by you, with the installer. HighFi bears no responsibility for the quality or outcome of such additional works.
5.4 Presence During Installation
You must be physically present during the installation, or appoint a Designated Person (aged 18 years or above) to be present on your behalf.
If no one is present at the Premises, the installer is not obliged to proceed. You will then be liable for a cancellation charge of RM200.
If the installer proceeds with the installation in your absence, you are deemed to have accepted all associated risks and release HighFi from any related claims.
The Designated Person is authorized to sign the Service Acceptance Form (SAF) on your behalf.
You remain fully liable for any acts, decisions, or confirmations made by your Designated Person.
6. Service Acceptance Test (SAT)
6.1 Completion of Installation and Testing
Upon completion of the installation of HighFi’s Equipment, a Service Acceptance Test (SAT) will be conducted to verify that the Fibre Internet Service is active and accessible.
The SAT will include, but is not limited to:
Configuration of HighFi’s Equipment
Testing and verification that the internet connection is accessible using either:
Your personal access device (e.g. desktop, laptop, or Wi-Fi-enabled mobile device), or
HighFi’s provided access device
HighFi or its authorized installer may request that you use your own device to test and confirm the internet connection during the SAT.
6.2 Commencement of Service and Billing
The Fibre Internet Service is considered successfully activated once the SAT is completed.
Billing will commence on the same day the SAT is completed.
6.3 Acknowledgment of SAT
You are required to acknowledge the successful completion of the SAT, typically by signing the relevant document.
If you fail or refuse to provide such acknowledgment, HighFi shall deem the SAT to be successfully completed and accepted.
7. Initial Service Term & Termination
7.1 Commencement of Service
The Initial Service Term of the HighFi Everywhere Plan shall commence:
(a) on the completion of the Service Acceptance Test (SAT);
(b) or on such other date as stated in the Service Acceptance Form (SAF);
(c) or on a date otherwise approved by HighFi in writing,
and shall continue for a minimum period of twenty-four (24) months (“Initial Service Term”).
7.2 Renewal
Upon expiry of the Initial Service Term, the Fibre Internet Service shall automatically renew on a monthly basis, subject to the same Terms & Conditions (as may be amended or updated by HighFi from time to time).
The Service Acceptance Form (SAF) shall form an integral part of these Terms & Conditions.
7.3 Early Termination
If you choose to terminate the HighFi Everywhere Plan before the expiry of the Initial Service Term, you shall be liable to pay a service termination fee, calculated as:
RM500, or
The remaining months of the Initial Service Term multiplied by your monthly subscription fee,
whichever amount is higher.
7.4 Return of Equipment
Upon termination of the Fibre Internet Service, you must:
(a) Return all HighFi Equipment in good working condition; and
(b) Ensure all personal/confidential data is erased from the equipment.
Failure to do so will result in:
A penalty of RM500 for unreturned or damaged equipment.
HighFi shall not be held liable for any personal data remaining on returned devices.
8. Service Limitations, Interruptions, Suspension & Discontinuation
8.1 Quality of Service
HighFi aims to provide continuous, high-quality Fibre Internet Service using reasonable care and skill. However, the service is provided on a best-effort basis and is subject to various technical and environmental factors. Due to the nature of the technology and equipment used, HighFi cannot guarantee uninterrupted availability of the service. Service disruptions may occur from time to time. HighFi reserves the right to manage your connection speed if you exceed any stipulated data quota (if applicable) or if you violate any usage terms set out in these Terms and Conditions.
8.2 Service Limitations
Wi-Fi performance may be affected by physical obstructions (such as walls), or interference from other frequency-emitting devices within your premises. HighFi shall not be held responsible for any degradation of service arising from such factors, and shall not be obligated to rectify performance issues caused by them.
8.3 Scheduled Interruptions and Network Maintenance
HighFi may occasionally interrupt, modify, or temporarily suspend all or part of the Fibre Internet Service for the purpose of maintenance, upgrades, or repairs—either to HighFi’s own network or to interconnected third-party networks. In such events, HighFi will use reasonable efforts to restore service as soon as practicable, but shall not be liable for any interruptions or service-affecting factors that may arise during these activities.
8.4 Service Management Boundary
HighFi is responsible for provisioning and managing the Fibre Internet Service up to the BTU (Broadband Termination Unit) located within your premises (“Service Management Boundary“). HighFi shall have no responsibility for any service issues arising beyond this point.
8.5 Customer Responsibility Beyond BTU
You are responsible for the Fibre Internet Service from the point beyond the Service Management Boundary, including your end-user devices and home network setup. You acknowledge and agree that:
(a) Wi-Fi signal strength may be impacted by concrete or brick walls and interference from other electronic devices; and
(b) your own devices (e.g., laptops, smartphones, tablets) may affect or impair the performance of the Fibre Internet Service. HighFi shall not be liable for any interruptions or degraded performance caused by such end-user factors.
8.6 Right to Suspend or Terminate Service
HighFi reserves the right, at any time and without prior notice, to interrupt, bar, suspend, restrict, terminate, or disconnect the Fibre Internet Service, for any duration deemed necessary by HighFi, without liability to you or any third party, if:
the service shows excessive usage or places an unusual burden on HighFi’s network;
the service is used for unlawful or fraudulent activities, or suspected to be so;
the usage violates the Fair Usage Policy;
the service is used for commercial or non-personal purposes;
the monthly Charges are not paid in accordance with the stated billing due date;
the service is disrupted due to technical issues;
HighFi receives a request from lawful authorities to suspend or terminate your connection.
8.7 Right to Discontinue Service
HighFi also reserves the right, at its sole discretion and without liability, to discontinue the Fibre Internet Service entirely. In such cases, HighFi will endeavor to offer you a comparable alternative service from its product range (e.g., Mobile Broadband), at a price equivalent to or lower than the original service’s price or the current market rate—whichever is lower.
9. Products, Defects & Warranty
9.1 Equipment Warranty
HighFi’s Equipment is covered by a 12-month warranty from the date of installation. If any Equipment is found to be defective within this warranty period, HighFi will replace the defective unit at no cost to you, provided that the defect is due to HighFi’s fault and not caused by your failure to follow HighFi’s or the manufacturer’s instructions.
9.2 BTU Replacement Due to Customer Negligence
If the BTU (Broadband Termination Unit) malfunctions due to your negligence, carelessness, or failure to follow instructions, HighFi may offer a replacement at a charge of RM500. Your contract obligations will remain in force even if you choose not to accept the replacement.
9.3 CPE Replacement Within Warranty
If the CPE (Customer Premises Equipment) becomes defective or damaged within one (1) year from the Service Application Form (SAF) date, and you are still actively subscribed to the Fibre Internet Service, HighFi will repair or replace the CPE at no cost, provided the damage is not due to your or your household’s negligence or misuse.
9.4 CPE Replacement After Warranty
If the CPE becomes defective after the initial one (1) year period, HighFi may charge a repair or replacement fee of RM150.
9.5 On-site Service Charges
If a Field Engineer is dispatched to your residence and the root cause of the service disruption is determined to be due to factors beyond HighFi’s control, a service fee of RM200 will be charged.
10. Charges, Fees, Billing & Payment
10.1 Monthly Charges
The monthly recurring charges and any applicable fees for the Fibre Internet Service (collectively referred to as the “Charges”) are as specified on the HighFi Everywhere page.
10.2 Deposit for Non-Malaysians
A deposit of RM500 will be charged in the HighFi Everywhere bill for customers who are non-Malaysians.
10.3 Recurring Charges
The Fibre Internet Service is subject to a fixed monthly recurring Charge, depending on the HighFi Everywhere Plan you have selected.
10.4 Responsibility for Payment
You are fully responsible for the usage and timely payment of all Charges, including but not limited to:
(a) Payment of all Charges and any related fees due under these Terms and Conditions, even if your usage exceeds the Credit Limit and whether or not such usage was authorized by you;
(b) Payment obligations apply regardless of whether you have received your bill or if there is a delay in its issuance;
(c) Charges incurred during any suspension, interruption, or loss of Fibre Internet Service—whether at your request or due to your default—including any disconnection or reconnection fees imposed by HighFi;
(d) Any processing fees or service taxes imposed on the Charges.
10.5 Billing Method
HighFi may introduce additional methods of billing from time to time by giving you prior notice.
10.6 Payment Due Date
You must pay all outstanding amounts on or before the Due Date specified in your respective bill, without the need for any further reminder. Payment may be made at any HighFi service centre, call centre, branch, payment kiosk, authorised agency, or through collection agents appointed by HighFi.
10.7 Late Payment Interest
If any fees or charges remain unpaid after the Due Date, HighFi may impose a Late Payment Interest of 1.5% per month on the overdue amount. HighFi, at its sole discretion, reserves the right to waive or revise the Late Payment Interest or any associated charges.
10.8 Currency
Unless otherwise stated in the bill or any related document, all Charges and fees are payable in Ringgit Malaysia (RM).
10.9 Conclusive Evidence of Bill
In the absence of fraud or manifest error, HighFi may treat each bill as conclusive evidence against you regarding the accuracy, completeness, and truth of all matters stated in it, unless you dispute the bill as outlined in Clause 10.14.
10.10 Application of Payment
You are responsible for settling all charges in full, without any counterclaim, deduction, offset, or withholding. All payments received shall first be applied to outstanding arrears, including any interest and penalties, and the remaining balance, if any, will be applied to the current bill.
10.11 Right to Suspend Fibre Internet Service
HighFi reserves the right to suspend or disconnect your Fibre Internet Service if any bill or portion remains unpaid after the Due Date, subject to Clause 10.12. HighFi shall not be liable to you in any way for any such suspension.
10.12 Suspension or Termination of Service
Subject to Clause 10.11, HighFi may, at its sole and absolute discretion, suspend or terminate your Fibre Internet Service if any bill or part thereof remains unpaid after the Due Date, regardless of whether you have received the bill.
10.13 Consequences of Suspension or Termination
Subject to Clause 10.11:
HighFi shall not be liable to you in any way for such suspension;
A reconnection fee of RM10 (or any amount determined by HighFi) may be imposed for reconnection of the Fibre Internet Service after the suspension period;
In the case of termination, if you wish to continue using the Fibre Internet Service, you will be required to re-register in accordance with these Terms and Conditions.
10.14 Billing Disputes
Any dispute regarding billing must be communicated to HighFi in writing or by contacting HighFi within one (1) month from the date of the bill. Failing which, the bill shall be deemed accurate and accepted.
An administrative charge may apply for disputes raised after the Due Date.
If there is a dispute on a specific amount, you must still promptly pay the undisputed portion.
If you have already paid your bill on the Due Date and choose to dispute it later, you have six (6) months from the date of payment to raise the dispute.
10.15 Right to Vary Charges
HighFi reserves the right, at its sole discretion, to vary the amount of deposit, fees, and other charges for the Fibre Internet Service or any part of it, and to change the billing cycle, without prior notice to you.
10.16 Transfer of Account Balances
If you hold multiple accounts with HighFi, the company reserves the right to transfer any credit or debit balances from one account to another without notifying you.
10.17 Re-activation After Suspension
If your HighFi Everywhere Plan is suspended due to non-payment of the monthly recurring Charges, HighFi will re-activate your Fibre Internet Service within 24 hours after full settlement of all outstanding Charges.
10.18 Credit Limit
You shall ensure that your usage of the Fibre Internet Service does not exceed the Credit Limit, if any, as specified by HighFi.
Regardless of the Credit Limit, you are still obligated to make full payment of the amount stated in your bill, even if your usage has exceeded the Credit Limit.
Credit Limit refers to the limit on monthly charges as determined by HighFi at its sole and absolute discretion and may be revised from time to time.
HighFi may, but is not obliged, to apply a Credit Limit to all charges incurred under your account, including:
Charges from supplementary lines;
Charges yet to be billed; and
Disputed charges.
HighFi may notify you via notice, message, or email if your account charges exceed the Credit Limit. Such notice is deemed to be received by you upon issuance by HighFi.
HighFi is not obliged to bar or suspend the Fibre Internet Service even if your usage exceeds the Credit Limit.
11. Matters Beyond HighFi’s Control
11.1 No Liability for Force Majeure
Without limiting the generality of any provision in these Terms and Conditions, HighFi shall not be liable for any failure to perform its obligations caused by events beyond its control, including but not limited to:
Acts of God,
Insurrection or civil disorder,
Military operations or acts of terrorism,
National or public emergencies,
Acts or omissions of government or regulatory authorities,
Labour troubles or industrial disputes of any kind,
Fire, lightning, subsidence, explosion, or floods,
Acts or omissions of third parties not under HighFi’s control,
Or any cause outside HighFi’s reasonable control.
11.2 Payment Obligations Remain
Despite Clause 11.1, you remain liable to pay all fees and charges outstanding and/or due and payable to HighFi as per these Terms and Conditions.
11.3 Interference Beyond HighFi’s Control
The Fibre Internet Service may occasionally be impacted by interference caused by factors beyond HighFi’s control, such as:
Buildings, underpasses, and adverse weather conditions,
Electromagnetic interference,
Equipment failures or network congestion.
In such cases, HighFi shall not be held responsible for any interruptions, disruptions, or inability to access the Fibre Internet Service.
12. Severability and Effect of these Terms and Conditions
12.1 Validity of Remaining Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under any applicable law, such provision shall be deemed deleted.
12.2 Enforceability of Remaining Terms
The legality and enforceability of the remaining provisions shall not be affected or impaired in any way and shall continue in full force and effect.
13. Governing Law
13.1 Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, and both parties agree to submit to the exclusive jurisdiction of the Malaysian courts.
13.2 Regulatory Compliance
Subject to Clause 14(a) above, these Terms and Conditions are also subject to the Communications and Multimedia Act 1998 and all applicable subsidiary legislation, rules, regulations, directives and/or orders issued from time to time.
14. Notices
14.1 Notices from HighFi to You
Any notice, correspondence and/or other documents to be given by HighFi to you shall be in writing and sent to you at the address provided in the Registration Form or your last known contact details, as applicable.
14.2 Notices from You to HighFi
Any notice, correspondence, and/or other documents to be given by you to HighFi must be in writing and sent to the following address:
HIIFI (M) SDN. BHD. (Company No.: 1406319-P)
A1-02-07, Level 2, Block A1, Sunway GEO Avenue,
Sunway South Quay, Jalan Lagoon Selatan,
Bandar Sunway, 47500 Subang Jaya, Selangor
or such address as notified in writing by HighFi to you.
14.3 Effective Delivery of Notices from HighFi
Any notice, correspondence, and/or other documents given by HighFi to you under this clause shall be deemed served:
By registered post: On the second Working Day after the date of posting, regardless of whether returned undelivered;
By ordinary post: On the fifth Working Day after the date of posting, regardless of whether returned undelivered;
By hand delivery: Upon actual delivery;
By facsimile: Upon successful transmission as evidenced by a transmission report, provided that a copy is also sent by post;
By email: On the day it is first received in your electronic mailbox.
15. Assignment
15.1 Your Assignment Restrictions
You shall not assign or novate any part of your rights or obligations under these Terms and Conditions to any third party without HighFi’s prior written consent.
15.2 HighFi’s Right to Assign
HighFi may assign or novate all or part of these Terms and Conditions to any third party by providing notice to you, without requiring your prior consent.
16. Indulgence and Waiver
16.1 No Waiver from Delay or Indulgence
Any failure by HighFi to enforce any of the Terms and Conditions, or any forbearance, delay, or indulgence granted by HighFi to you, shall not be construed as a waiver of any of HighFi’s rights under these Terms and Conditions.
17. Suspension and Termination
17.1 Termination by You
You may terminate the HighFi Everywhere Plan at any time by providing prior written notice to HighFi.
17.2 Suspension or Termination by HighFi
HighFi reserves the right, at its sole discretion and without notice or liability, to suspend or terminate the Fibre Internet Service and/or HighFi Everywhere Plan immediately, including but not limited to the following reasons:
(a) Any technical failure occurs in the Fibre Internet Service or HighFi’s System;
(b) The Fibre Internet Service is undergoing upgrade, modification, or maintenance;
(c) You breach any of these Terms and Conditions;
(d) Your actions, in HighFi’s opinion, may cause damage to the Fibre Internet Services and/or HighFi’s System or result in losses to HighFi;
(e) HighFi is required to comply with an order, instruction, or request from a regulatory, governmental, or competent authority;
(f) The Fibre Internet Service or HighFi’s System is or may be used fraudulently, illegally, or for any unlawful purposes;
(g) Bankruptcy proceedings are initiated against you or you have been adjudicated a bankrupt.
17.3 Service Resumption
HighFi will endeavour to resume the Fibre Internet Service as soon as reasonably possible if suspension or disconnection occurs for the reasons mentioned in Clause 17.2 (a) and (b).
You shall remain liable for all applicable charges during any period of interruption, suspension, or service loss, regardless of cause.
17.4 Termination Does Not Waive Liability
Termination shall be without prejudice to any rights or claims HighFi may have against you. You remain obligated to fulfill all responsibilities, including payment of all outstanding charges (e.g., legal fees) prior to the date of termination.
17.5 No Refund for Small Balances
Subject to Clause 17.4, any credit balance of RM10 and below shall not be refunded upon termination. It shall be absorbed as administrative fees for the Fibre Internet Service and/or any other services provided by HighFi.
17.6 Reconnection Terms
Upon suspension, HighFi may at its discretion reconnect the Fibre Internet Services subject to:
Payment of the reconnection fee (as prescribed by HighFi);
Settlement of all outstanding amounts due; and
A refundable deposit, as may be required for service reconnection.
18. Miscellaneous
18.1 No Rule of Construction Against the Drafter
No rule of construction or interpretation shall operate to prejudice the interests of the party that prepared these Terms and Conditions.
18.2 Order of Precedence
In the event of any conflict or inconsistency between the following documents, the order of precedence shall be:
Addendums (if any);
These Terms and Conditions;
The Registration Form.
18.3 Entire Agreement
These Terms and Conditions represent the entire agreement between the parties with respect to the subject matter herein. They supersede all prior agreements, understandings, proposals, representations, and warranties related to the subject matter.
18.4 Survival of Terms
Any clauses that by their nature are intended to survive termination shall continue in force even after the termination of these Terms and Conditions.
18.5 Time is of the Essence
Time shall be of the essence in these Terms and Conditions wherever it is referred to.
18.6 Binding Effect
These Terms and Conditions shall be binding upon and inure to the benefit of the permitted assigns, successors-in-title, personal representatives, executors, and administrators of each party.
18.7 Processing Fees
Any processing fees arising from or related to these Terms and Conditions shall be borne solely by you.
19. Changes to These Terms and Conditions
19.1 Right to Revise
You acknowledge and agree that HighFi may revise and/or modify these Terms and Conditions from time to time.
19.2 Notification of Changes
In the event of any such revisions or modifications, HighFi will publish the updated Terms and Conditions on its official website at https://highfi.com.my
19.3 Acceptance of Changes
By continuing to use the Fibre Internet Service after such notification, you are deemed to have accepted and agreed to the revised and/or modified Terms and Conditions.